Information Technology Services (ITS) F.A.Q. (Frequently Asked Questions)

Frequently Asked Questions

1. The Help Desk

1. How can I submit a request to the help desk?
2. Where is the helpdesk located?

2. User names and passwords

1. What is the procedure for logging in for the first time?
2. What is my Oglethorpe User Name and Password?
3. What is my E-mail Address?
4. What is my OASIS ID and password?
5. I forgot my password.

3. E-mail and access

1. How can I access my e-mail from home?
   1. How do I set up Windows Mail for my Oglethorpe account?
   2. How do I configure my iPhone to access my email?
2. How do I check e-mail on a PC in the Computer Lab?
3. How do I log on to a PC in the Computer Lab?
4. Can I have my Oglethorpe e-mail forwarded to my personal account?
5. How do I access the Wireless Network from my computer?

4. Equipment

1. What are the minimal requirements recommended to use Oglethorpe's network and apps?
2. Do you support Macs?
3. Can I get antivirus for my computer?
4. Can you repair my equipment?
5. Do you sell any hardware or software for personal use?
   1. Dell Discounts for Oglethorpe student and employees
   2. AT&T Discounts for Oglethorpe students and employees
6. Where are the computer labs?
7. How can I send a fax?
8. How can I get a photocopy?
9. Where can I print a document?
10. Can my documents be printed in color?
11. How do I use the Multimedia Rooms?

5. Software, Network and Internet

1. Where can I get training on Office 2007?
2. What are ITS policies for Oglethorpe network, equipment and software?
3. Where can I save my files to when using a lab PC?
4. How do I use a memory stick / flash card / USB drive?