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How can I submit a request to the help desk?
The helpdesk hours are from 8:30 am to 5:30 pm Monday through Friday excepting University holidays.
There are three ways to contact us: Online, Phone and Email:
Online: If you go to OASIS (https://oasis.oglethorpe.edu/) and look under the Student, Faculty or Employee area, you will see the new Helpdesk Online! From there, you can enter and track your HelpDesk calls as they happen. It is easy to use and is the fastest way to ensure you get service.
Phone: Our HelpDesk line (404)364-8518 has two options for you to choose from. You can press (1) for the Physical Plant. This is good for heating and air issues, carpentry, painting, plumbing, landscaping, garbage, pest control, housekeeping, electrical/lighting, elevator problems and the like. Option (2) will take you to IT Services. IT deals with issues like on-campus telephones, cable, Datatel/OASIS, printing, photocopiers, multimedia, network, Web, Internet and, obviously, anything having to do with computers.
Email: You can always reach us via help@oglethorpe.edu.
If you have an EMERGENCY posing a threat to LIFE, HEALTH, SAFETY or PROPERTY and you need immediate assistance, please contact Campus Safety at (404)504-1998.
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