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Frequently Asked Questions

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IT Services Policies

IT Services Staff

Welcome to Oglethorpe University!
The Office of Information Technology Services (ITS) is pleased to support all technology resources available to the faculty, students, and staff of OU.

Our department strives to provide an up-to-date computing environment that is both flexible and responsive to the ever-changing needs of the University. Services include operating the student computing labs, supporting faculty and staff desk-tops, and the OU network that keeps everyone connected. While our mission is technical, our service is always personal.

The information listed below is topical in nature and will help your transition as an Oglethorpe student. You may also refer to our FAQ page.


Our hours of operation are

Mon-Thurs 8:30am – 5:30pm, and Fri 8:30am-5:00pm.
The Help Desk is located on the first floor of the Philip Weltner Library.

In addition to having a physical location, the Help Desk is ONLINE! Please go to help.oglethorpe.edu to submit electronic Help Desk requests. From there, you may submit a service for issues such as cable, OASIS, printing, photocopiers, and multimedia. One additional feature is the ability to track your Helpdesk calls as they happen. It is easy to use and is the fastest way to ensure you get service.

To reach the Helpdesk by phone, please dial (404)364-8880. To contact Maintenance, please dial (404)364-8543.


OASIS (Oglethorpe University Administrative and Student Information System) provides you with common information you are looking for. You can check your Petrel Points, view and update your demographic data, see your class schedule, open Help Desk calls, and, if you are a work-study employee, enter your timesheets online.

OASIS screenshot


OASIS, Petrelnet and Web Email can be accessed from the University’s home page (see screenshot below).


Oglethorpe currently has three computer labs available to you, each equipped with printers. The first is located in the Reference Area of the Weltner Library and is available during normal Library business hours. The second is located in the 24-Hour room of the Library and is open 24 hours a day. The third is located in Goslin Hall, Room 109. The Library also has a handful of other computers and a large copier available to you during their normal business hours. To access the computers, simply log in using your OU username and password.


Oglethorpe University recommends Microsoft Security Essentials for personal use by current students, faculty, and staff. This software protects your computer from viruses, spyware, and other security threats. If you need assistance, please stop by the Helpdesk located on the first floor of the Library.


Moodle is Oglethorpe University’s web-based classroom enhancement tool. Also known as a Course Management System (CMS), Moodle has become very popular among educators around the world as a tool for creating online dynamic web sites for their students. On Moodle, you will find eReserves as well as material for many of Oglethorpe’s classes. Such material could consist of the class syllabus, notes, lecture slides, assignments and more.

Your professor will tell you if and how Moodle is being used for your class.

To access Moodle, please go to http://moodle.oglethorpe.edu and login with your Oglethorpe username and password.


PetrelNet is Oglethorpe University’s internal online community. Here, you can have fun as well as access valuable documents and information about things happening on campus. PetrelNet is comprised of several parts to make your OU life easier and more enjoyable.

The latest OU news and announcements can always be found on PetrelNet. Check here to see what is going on around you. You can also look up the contact information for faculty and staff on campus. The latest menu for the cafeteria is available right on the front page. You can find the OU events calendar, laundry issues reporting, Student Election voting, and even local weather and traffic to help you plan your day.

PetrelNet is the repository of forms that you may need to fill out for various activities and functions at the university. There is also information from the different departments on campus to help keep you informed on procedures and functions as you experience your campus life. In addition, there are special areas of PetrelNet for organizations and groups that are only accessible to them. This allows you to share and collaborate with students, faculty and staff as you plan and prepare for your meetings and events. Do you have a group that wants its own PetrelNet space? Let IT Services know!

There is a lot of fun you can have on PetrelNet. On the front page, you can find Fun Web Links (FWL)! FWL is your link to some of the craziness that is on the interwebs. There are polls that you can participate in and open discussions here where you can voice your opinion or share something with the rest of Oglethorpe.

And then there’s…

Here you can create your own personal space on PetrelNet!Similar to Facebook, you can upload and share photos, opinions, blog or do whatever you would like to do. You can also check in with your neighbors to see what they are doing. Unlike other online communities, MySite is restricted to only people who have an Oglethorpe ID. So, it is a safe space! Nevertheless, you can still link to your Facebook or other sites here to show your friends where they can find you.

Finding PetrelNet is easy! You can simply click here or Just go to the main page of Oglethorpe’s web site. If you are logging in from off campus please make sure you enter your user name as Oglethorpe\username or your email address and then use your normal password.



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